OUR GUARANTEE
We are committed to the quality and performance of our canoes and products.
Warranty Terms
Ozone warranty’s products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to the original owner for purchases made directly from Ozone or an authorized Ozone dealer and is non transferable. If damage is due to a material or manufacturing defect, Ozone will repair or replace the canoe free of charge.
Ozone reserves the right to determine if a product will be covered under warranty. Normal wear & tear, cosmetic blemishes, and damage due to improper use, modification, negligence or transport are not covered under warranty. Your original invoice is your proof of purchase, Ozone logo must be on the canoe with serial number.
Returns (Warranty/Repairs)
To pursue a warranty claim, contact your local dealer that you purchased the canoe from. We will work with you through your local dealer to support you.
Follow the procedures below:
- Contact Ozone dealer – we need the serial number, model, colors and location where purchased.
- Ozone dealer will contact Ozone support desk and be assigned a ticket number for escalation and tracking.
- We will need photos of the damage or issue please include in your email request to dealer.
To find dealer contact info visit: http://outriggerzone.com/locations